Return & Refund Policy

Arinmode

This policy explains Arinmode's 30-day commercial return option, exchanges, refund processing and the additional statutory rights that may apply to customers in the United States and the United Kingdom.

Last updated: 29 September 2026

1. 30-day commercial return policy

Arinmode accepts eligible returns within 30 calendar days after you receive your order.

This 30-day policy is a voluntary commercial return policy offered by Arinmode. It does not replace, restrict or reduce any mandatory cancellation, refund, warranty or other consumer rights that apply under applicable law.

2. Eligibility for a commercial return

For a voluntary change-of-mind return under our 30-day commercial policy, the product must be returned in new condition.

This normally means the item should be:

  • unused and unworn other than reasonable fitting;
  • unwashed;
  • free from customer-caused damage, stains or alterations;
  • returned with original tags where supplied; and
  • returned with its original product packaging where reasonably possible.

These commercial-return conditions do not remove or restrict any statutory rights that may apply to defective, incorrect, misdescribed or otherwise non-conforming goods.

For UK statutory cancellation rights, you may inspect an item as you reasonably would in a shop. A deduction may be made where the value of the goods has been reduced by handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.

3. Return address

Arinmode's designated return centre is located in China. Returns should be sent to the address below unless Arinmode provides different return instructions for a specific defective, damaged or incorrect order.

Return address

South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China

This return centre is separate from the legal business address of Worldwide Apparel Group LLC.

Please do not send returns to Arinmode's legal business address unless we specifically confirm that you should do so.

4. How to make a return

You may contact info@arinmode.com if you would like assistance with a return.

The return address is provided directly in this policy, so you do not need to contact customer service merely to obtain the return address.

To help us identify and process your return, we recommend including your order number with the parcel or otherwise clearly identifying the order to which the return relates.

We recommend using a shipping service that provides proof of shipment and retaining that proof until your return and any applicable refund have been completed.

For UK customers exercising a statutory cancellation right, contacting Arinmode is a way to communicate your decision to cancel and is not a request for discretionary approval. A valid statutory cancellation is not subject to approval by Arinmode.

5. Return shipping costs

For an eligible voluntary change-of-mind return under Arinmode's 30-day commercial return policy, the direct cost of returning the goods to our designated return centre is the customer's responsibility.

Because the designated return centre is located in China, return shipping costs can vary depending on your country, carrier, parcel size, parcel weight and chosen shipping service.

Arinmode does not charge a restocking fee.

For UK customers exercising a statutory cancellation right, the consumer is responsible for the direct cost of returning the goods where that responsibility has been properly disclosed and Arinmode has not agreed to bear the cost.

Different rules apply where an item is defective, damaged, incorrect, misdescribed or otherwise non-conforming. Where applicable law requires Arinmode to bear costs associated with providing a remedy, those costs will not be treated as ordinary customer-paid change-of-mind return costs.

6. Exchanges

Arinmode accepts eligible exchanges within the 30-day commercial return period.

Exchange availability depends on current stock. If the requested replacement product or variant is unavailable, we will work with you on another appropriate option, which may include a refund where applicable.

If you would like to arrange an exchange, contact info@arinmode.com with your order number and the item you would like to exchange.

The exchange process does not limit any separate statutory remedy that may apply to defective, incorrect or non-conforming goods.

7. Refund processing

When a refund is due, it is issued to the original payment method used for the purchase, except where another method is expressly agreed or applicable law requires otherwise.

For refunds under Arinmode's commercial return policy, Arinmode's refund processing period is up to 14 days after the returned item has been received and processed.

Where a mandatory statutory refund timeframe applies, that statutory timeframe takes precedence over the commercial processing period described above.

After Arinmode issues a refund, your bank, card issuer, wallet provider or other payment provider may require additional processing time before the amount is visible in your account. That provider processing time is outside Arinmode's direct control.

8. United Kingdom statutory cancellation rights

If you are a consumer in the United Kingdom buying eligible goods online, you normally have a statutory right to cancel the contract without giving a reason.

For a standard sales contract, the cancellation period generally expires 14 calendar days after the day on which you, or a person nominated by you other than the carrier, takes physical possession of the goods.

Where multiple goods are ordered in one order and delivered on different days, the cancellation period generally expires 14 days after the day on which you, or a person nominated by you other than the carrier, takes physical possession of the last of those goods.

To exercise the right to cancel, you must inform Arinmode of your decision to cancel by a clear statement before the cancellation period expires. You do not need to provide a reason.

You may communicate your decision by email to info@arinmode.com.

After exercising the cancellation right, you must normally send the goods back without undue delay and no later than 14 calendar days after the day on which you inform Arinmode of your decision to cancel.

Where Arinmode has properly informed you that you must bear the direct cost of returning the goods and Arinmode has not agreed to bear that cost, you are responsible for the direct return cost.

For returned goods, reimbursement will be made without undue delay and no later than 14 days after Arinmode receives the goods back or, if earlier, the day on which you provide evidence that you sent the goods back.

Arinmode will reimburse payments covered by the statutory cancellation right. Where you paid a delivery charge, reimbursement of delivery costs is limited to the cost of the least expensive common and generally acceptable delivery method offered by Arinmode. Any additional cost resulting from your choice of a more expensive delivery method does not have to be reimbursed.

Arinmode currently provides free standard shipping, so where no standard delivery charge was paid there is no standard delivery charge to reimburse.

Reimbursement will be made using the same payment method used for the original transaction unless you expressly agree otherwise. Arinmode will not impose a fee for the reimbursement.

You may be responsible for diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by applicable law.

9. Exceptions to UK cancellation rights

Statutory cancellation rights may not apply where an applicable legal exception applies.

Examples can include:

  • goods made to the consumer's specifications or clearly personalised;
  • sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed; and
  • other goods or circumstances expressly excluded from the statutory cancellation right by applicable law.

A product is not excluded from statutory rights merely because it was purchased during a sale or promotion.

10. Defective, damaged, incorrect or non-conforming goods

Your rights when something is wrong with an order are separate from Arinmode's voluntary 30-day change-of-mind policy.

If an item arrives defective, damaged, incorrect, not as described or otherwise does not conform to the contract, contact info@arinmode.com with your order number and a description of the issue.

Photographs may be requested where they are reasonably useful for identifying or confirming the nature of the issue. A request for photographs does not remove or restrict statutory consumer rights.

Depending on the circumstances and applicable law, available remedies may include repair, replacement, price reduction, rejection of the goods or a refund.

For UK consumers, applicable statutory requirements include that goods must be of satisfactory quality, fit for a particular purpose where the relevant legal requirements are met, and as described. Statutory remedies are not limited to Arinmode's 30-day commercial return period.

11. Sale and discounted items

Eligible sale and discounted products may be returned under the same 30-day commercial return framework unless a lawful and clearly disclosed exception applies.

Purchasing an item at a reduced price does not by itself remove statutory rights relating to defective, incorrect, misdescribed or otherwise non-conforming goods.

12. Packages returned without delivery

If a parcel is returned to the sender because of an incorrect or incomplete delivery address, unsuccessful delivery or another delivery issue, contact us so that we can review the circumstances and determine the appropriate next step.

Refusing delivery is not required in order to exercise a return or UK statutory cancellation right. If you wish to return an order, accepting delivery and following the applicable return procedure can help ensure that the parcel is sent to the designated return address and can be identified correctly.

Any remedy or additional delivery charge will depend on the circumstances and applicable consumer law. Arinmode will not impose a charge that has not been properly disclosed or that cannot lawfully be charged.

13. United States customers

Customers in the United States receive Arinmode's 30-day commercial return policy described above, subject to the conditions stated in this policy.

This commercial policy does not limit any non-waivable consumer rights or remedies that may apply under federal, state or other applicable law, including rights relating to defective, misdescribed or otherwise non-conforming products.

14. Contact

If you have a question about a return, refund, exchange or product issue, contact:

Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States

Email: info@arinmode.com

You may also use our Contact page.

Please remember that the legal business address above is not the designated return address. Returns should be sent to the China return centre stated in section 3 unless Arinmode specifically provides different instructions for your order.