Arinmode
This policy explains Arinmode's 30-day commercial return option, exchanges, refund processing and the additional statutory rights that may apply to customers in the United States and United Kingdom.
Last updated: 4 September 2026
1. 30-day commercial return policy
Arinmode accepts eligible returns within 30 calendar days after you receive your order.
This 30-day policy is a commercial return policy offered by Arinmode. It does not replace or reduce any mandatory cancellation, refund, warranty or consumer rights that apply under applicable law.
2. Eligibility for a commercial return
For a voluntary change-of-mind return under our 30-day commercial policy, the product must be returned in new condition.
This normally means the item should be:
- unused and unworn other than reasonable fitting;
- unwashed;
- free from customer-caused damage, stains or alterations;
- returned with original tags where supplied; and
- returned with its original product packaging where reasonably possible.
These commercial-return conditions do not remove any statutory rights that may apply to defective, incorrect or non-conforming goods.
For UK statutory cancellation rights, you may inspect an item as you reasonably would in a shop. A deduction may be made where the value of the goods has been reduced by handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.
3. Return address
Arinmode's designated return centre is located in China. Returns must be sent to the address below unless Arinmode gives you different instructions for a specific defective or incorrect order.
Return address
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
This return centre is separate from the legal business address of Worldwide Apparel Group LLC.
Please do not send returns to Arinmode's legal business address unless we specifically confirm that you should do so.
4. How to make a return
You may contact info@arinmode.com if you would like assistance with a return.
The return address is provided directly in this policy, so you do not need to contact customer service merely to obtain it.
To help us identify and process your return, we recommend including your order number with the parcel or otherwise clearly identifying the order to which the return relates.
We recommend using a shipping service that provides proof of shipment and retaining that proof until your return has been completed.
For UK customers exercising a statutory cancellation right, contacting us is not an approval request. A valid statutory cancellation is not subject to discretionary approval by Arinmode.
5. Return shipping costs
For an eligible change-of-mind return, the direct cost of returning the goods to our return centre is the customer's responsibility.
Because the designated return centre is located in China, return shipping costs can vary depending on your country, carrier, parcel size, weight and chosen shipping service.
Arinmode does not charge a restocking fee.
Different rules apply where an item is defective, incorrect, damaged or otherwise non-conforming. Where applicable law requires Arinmode to bear the reasonable costs of providing a remedy, those costs will not be treated as ordinary customer-paid change-of-mind return costs.
6. Exchanges
Arinmode accepts eligible exchanges within the 30-day commercial return period.
Exchange availability depends on current stock. If the requested replacement product or variant is unavailable, we will work with you on another appropriate option, which may include a refund where applicable.
If you would like to arrange an exchange, contact info@arinmode.com with your order number and the item you would like to exchange.
7. Refund processing
Once a returned item has been received and processed, eligible refunds are issued to the original payment method unless another method is validly agreed or applicable law requires otherwise.
Arinmode's refund processing period is up to 14 days, subject to any shorter or otherwise mandatory timeframe that applies under applicable law.
After Arinmode issues the refund, your bank, card issuer or other payment provider may require additional time before the amount is visible in your account. That provider processing time is outside Arinmode's direct control.
8. United Kingdom statutory cancellation rights
If you are a consumer in the United Kingdom buying eligible goods online, you normally have a statutory right to cancel the contract without giving a reason.
The cancellation period generally expires 14 calendar days after the day on which you, or a person nominated by you other than the carrier, receives the goods.
Where one order contains multiple goods delivered separately, the applicable period generally runs from receipt of the last relevant item.
To exercise the right, you must communicate a clear statement informing Arinmode that you wish to cancel before the cancellation period expires.
You may send that statement to info@arinmode.com.
After cancellation, the goods must normally be sent back without undue delay and no later than 14 calendar days after you communicate your cancellation.
Where the direct cost of returning the goods has been properly disclosed and Arinmode has not agreed to bear that cost, the consumer is responsible for the direct return cost.
For a valid statutory cancellation, reimbursement will be made without undue delay and within the period required by applicable law. For returned goods, Arinmode may withhold reimbursement until the goods have been received back or you provide evidence that they have been sent back, whichever occurs first.
Reimbursement is made using the same payment method used for the original transaction unless another method is expressly agreed.
Arinmode currently provides free standard shipping, so there is normally no original standard shipping charge to reimburse.
9. Exceptions to UK cancellation rights
Statutory cancellation rights may not apply in circumstances where an applicable legal exception exists.
Examples can include:
- goods made to the consumer's specifications or clearly personalised;
- sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken; and
- other categories expressly excluded by applicable law.
A product is not excluded merely because it was purchased during a sale or promotion.
10. Defective, damaged, incorrect or non-conforming goods
Your rights when something is wrong with an order are separate from Arinmode's voluntary 30-day change-of-mind policy.
If an item arrives defective, damaged, incorrect, not as described or otherwise does not conform to the contract, contact info@arinmode.com with your order number and a description of the issue.
Photographs may be requested where they are reasonably useful for confirming the nature of the issue, but providing photographs is not intended to remove or restrict statutory consumer rights.
Depending on the circumstances and applicable law, available remedies may include repair, replacement, price reduction or refund.
For UK consumers, goods must meet applicable legal standards, including being as described, of satisfactory quality and fit for purpose where those requirements apply. Statutory remedies are not limited to Arinmode's commercial return period.
11. Sale and discounted items
Eligible sale and discounted products may be returned under the same 30-day commercial-return framework unless a lawful, clearly-disclosed exception applies.
Purchasing an item at a reduced price does not remove statutory rights relating to defective, incorrect or non-conforming goods.
12. Packages returned without delivery
If a parcel is returned because of an incorrect or incomplete delivery address, refusal of delivery or another delivery issue, contact us so that we can review the order and determine the appropriate next step.
Any remedy or additional delivery charge will depend on the circumstances and applicable consumer law. We will not impose a charge that has not been properly disclosed or that cannot lawfully be charged.
13. United States customers
Customers in the United States receive Arinmode's 30-day commercial return policy described above.
This policy does not limit any non-waivable consumer rights or remedies that may apply under federal, state or other applicable law, including rights relating to defective, misdescribed or otherwise non-conforming products.
14. Contact
If you have a question about a return, refund, exchange or product issue, contact:
Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States
Email: info@arinmode.com
You may also use our Contact page.
Please remember that the legal business address above is not the designated return address. Returns should be sent to the China return centre stated in section 3 unless Arinmode specifically gives different instructions for your order.