Frequently Asked Questions

Arinmode currently ships to addresses in the United States and United Kingdom.

We do not currently offer standard delivery to other countries.

Standard shipping is currently free for orders delivered to the United States and United Kingdom. No minimum order value is required.

Our current estimated total delivery time is 7–15 business days.

• Processing: 1–3 business days
• Transit after dispatch: 6–12 business days

Delivery periods are estimates rather than guaranteed delivery dates.

For market-specific cutoff information, see our Shipping Policy.

For the United Kingdom, the current order cutoff is 00:00 UK local time (GMT or BST, as applicable), Monday to Friday.

For the United States, the current order cutoff is 00:00 Mountain Time (MST or MDT, as applicable), Monday to Friday.

Orders submitted after the applicable cutoff begin processing from the next business day for delivery-estimate purposes.

For our processing and delivery estimates, business days are Monday through Friday, excluding applicable public holidays.

When tracking information becomes available, it may be sent to the email address associated with your order.

You can also use our order tracking page to check the latest available shipment information.

Tracking information may not update continuously while a parcel moves between carrier facilities, and newly issued tracking information may require some time to become active.

If the estimated delivery period has passed or you are concerned about the shipment, contact info@arinmode.com with your order number.

Contact us as soon as possible if you notice an error in your delivery address.

We will try to assist if the order has not progressed too far through fulfilment. However, an address change cannot always be guaranteed after an order has entered processing or has been dispatched.

Check the delivery location, with other members of your household, reception or other appropriate safe places, and review any delivery information provided by the carrier.

If the parcel still cannot be located, contact info@arinmode.com with your order number so that we can review the shipment.

If a shipment appears to have been lost in transit, contact us so that we can review the available tracking information and, where appropriate, investigate the shipment.

Where an order is confirmed as lost, cannot be delivered or otherwise requires a remedy, Arinmode will provide an appropriate solution according to the circumstances and applicable law. Depending on the circumstances, this may include replacement or a refund to the original payment method.

Arinmode offers a 30-day commercial return period for eligible products in the United States and United Kingdom.

The 30-day period is counted from the date you receive your order.

This voluntary commercial return policy does not reduce or replace any mandatory cancellation or consumer rights that apply to your purchase.

For a voluntary change-of-mind return under our commercial policy, the product must be returned in new condition.

It should generally be unused and unworn other than reasonable fitting, unwashed and free from customer-caused damage, stains or alterations. Original tags should remain attached where applicable, and original packaging should be included where reasonably possible.

Different rules apply to defective, incorrect or otherwise non-conforming products, and statutory rights remain unaffected.

Arinmode's designated return centre is:

This is Arinmode's designated return address. It is separate from the legal business address of Worldwide Apparel Group LLC.

You do not need to contact customer service merely to obtain the return address. Please review our Return & Refund Policy before sending your return so that you understand the applicable return conditions.

For an eligible voluntary change-of-mind return under the commercial return policy, the direct return shipping cost is the customer's responsibility.

Because the designated return centre is located in China, the cost can vary according to your country, carrier, parcel size, weight and shipping service.

Different rules apply to defective, damaged, incorrect or otherwise non-conforming products. Where applicable law requires Arinmode to bear reasonable costs associated with providing a remedy, those costs are not treated as ordinary customer-paid change-of-mind return costs.

No. Arinmode does not charge a restocking fee.

For refunds under Arinmode's commercial return policy, our refund processing period is up to 14 days after the returned item has been received and processed.

Where a mandatory statutory refund timeframe applies, that statutory timeframe takes precedence over our commercial processing period.

Refunds are issued to the original payment method, except where another method is expressly agreed or applicable law requires otherwise.

After Arinmode issues the refund, your bank, card issuer, wallet provider or other payment provider may require additional time before the amount appears in your account.

Yes. Eligible exchanges are accepted within Arinmode's 30-day commercial return period.

Exchange availability depends on current stock. Contact info@arinmode.com with your order number and the item or variant you would like to exchange.

The exchange process does not restrict any separate statutory remedy that may apply to defective, incorrect or otherwise non-conforming goods.

Contact info@arinmode.com and include your order number and a description of the problem.

Photographs may be requested where they are reasonably useful for identifying or confirming the issue. A request for photographs does not remove or restrict statutory consumer rights.

Defective, damaged, incorrect or otherwise non-conforming goods are handled separately from ordinary change-of-mind returns. Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction, rejection of the goods or a refund.

Yes. For eligible online purchases, UK consumers normally have a statutory right to cancel without giving a reason within 14 calendar days after the day on which they, or a person nominated by them other than the carrier, take physical possession of the goods.

Where multiple goods from one order are delivered separately, the cancellation period generally runs from receipt of the last relevant item.

After notifying Arinmode of the cancellation, the goods generally need to be sent back without undue delay and no later than a further 14 calendar days.

Legal exceptions can apply to certain categories of goods. Full details are provided in our Return & Refund Policy.

Contact us as soon as possible if you need to change or cancel an order.

We will try to assist if the order has not progressed too far through processing or fulfilment, but changes cannot be guaranteed once processing has begun or the order has been dispatched.

This does not affect any statutory cancellation rights that may separately apply to your purchase.

First check your spam or junk folder and confirm that you are checking the email address used during checkout.

If you still cannot find the confirmation, contact info@arinmode.com.

Eligible US checkouts may include:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Shop Pay
• Diners Club, where supported
• Discover, where supported

Wallet availability can depend on your device or browser, and other methods can depend on transaction or provider eligibility. The payment methods actually displayed during checkout are the final methods available for your specific transaction.

Eligible UK checkouts may include:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Shop Pay
• PayPal
• Maestro, where supported
• Diners Club, where supported
• Discover, where supported

Availability can depend on your device, browser, payment-provider configuration and transaction eligibility. The payment methods actually displayed during checkout are the final methods available for your specific transaction.

Arinmode uses Shopify and its applicable payment infrastructure to operate the online checkout. Shopify Payments is used in connection with eligible payment processing.

Depending on the payment method selected, the relevant payment provider may process information required to authenticate and complete the transaction.

See our Payment Methods page and Privacy Policy for more information.

A payment can fail for several reasons, including incorrect payment details, insufficient funds, provider restrictions, security checks or transaction eligibility.

Check your billing and payment information or try another payment method shown during checkout. Your bank or payment provider may also be able to explain an independent decline.

When a refund is due, it is issued to the original payment method used for the purchase, except where another method is expressly agreed or applicable law requires otherwise.

After Arinmode issues the refund, your payment provider may require additional processing time before the amount appears in your account.

Promotional offers are subject to the conditions displayed for the relevant promotion.

If you forgot to apply a discount before completing your order, you may contact us, but a retrospective discount cannot be guaranteed.

Check the relevant product page for the sizing and measurement information provided for that item.

Because sizing can differ between products, use the information shown for the specific item rather than assuming the same size will fit identically across the entire store.

If important sizing information is missing, contact us before ordering and we will assist with the information available to us.

Check the relevant product page for material or composition information provided for the item.

If material information you need is not shown, contact info@arinmode.com before ordering rather than relying on an assumption about the product.

Follow the care instructions supplied with the individual garment, including any care label attached to the product.

Care requirements can differ according to material and product, so there is no single washing or care instruction that applies to every Arinmode item.

Small visual differences can occur because screens, brightness settings and photography conditions can affect how colours appear.

Product imagery should be considered together with the written product information provided on the relevant product page.

You can contact customer support at:

info@arinmode.com

You may also use our Contact page.

For an order-related enquiry, including your order number can help us identify the correct purchase.

We aim to respond to customer enquiries as soon as reasonably possible.

We do not publish a guaranteed response time because response times can vary depending on enquiry volume and the nature of the issue.

Arinmode is operated by Worldwide Apparel Group LLC, which is the contracting seller for purchases made through Arinmode.

Email: info@arinmode.com

The Wyoming address above is Arinmode's legal business address. It is not the designated return address.

No. Worldwide Apparel Group LLC's address in Cheyenne, Wyoming is Arinmode's legal business address and is not the designated return address.

Arinmode's designated return centre is:

Please review our Return & Refund Policy before sending a return.

• Shipping Policy
• Return & Refund Policy
• Payment Methods
• Privacy Policy
• Terms of Service
• Imprint / Legal Notice