Arinmode help
A few useful answers before, during and after your order.
Can't find what you need? Contact us at info@arinmode.com.
Shipping & delivery
Where does Arinmode ship?
Arinmode currently ships to addresses in the United States and United Kingdom.
We do not currently offer standard delivery to other countries.
How much does shipping cost?
Standard shipping is currently free for orders delivered to the United States and United Kingdom.
How long will my order take to arrive?
Our current estimated total delivery time is 7–15 business days.
- Processing: 1–3 business days
- Transit after dispatch: 6–12 business days
Delivery times are estimates rather than guaranteed delivery dates.
For full market-specific cutoff information, see our Shipping Policy.
What does Arinmode mean by a business day?
For our delivery estimates, business days are Monday through Friday, excluding applicable public holidays.
How can I track my order?
When tracking information becomes available, it may be provided using the email address associated with your order.
You can also use our order tracking page to check the latest available shipment information.
My tracking has not updated. What should I do?
Tracking does not always update continuously while a parcel moves between carrier facilities.
If the estimated delivery period has passed or you are concerned about the shipment, contact info@arinmode.com with your order number.
Can I change my delivery address after ordering?
Contact us as soon as possible if you notice an error in your delivery address.
We will try to help if the order has not progressed too far through fulfilment, but address changes cannot be guaranteed after an order has begun processing or has been dispatched.
My tracking says delivered, but I cannot find the parcel.
Check around the delivery location, with other members of your household, reception or other appropriate safe places, and review any delivery information provided by the carrier.
If the parcel still cannot be located, contact us at info@arinmode.com with your order number so we can review the shipment.
What happens if my parcel is lost?
If a shipment appears to have been lost in transit, contact us so we can review the available tracking information and, where appropriate, investigate the shipment.
Where an order is confirmed lost or cannot be delivered, an appropriate remedy will be provided in accordance with the circumstances and applicable consumer law.
Returns, refunds & exchanges
Can I return my order?
Arinmode offers a 30-day commercial return period for eligible products.
The 30-day period is counted from the date you receive your order.
This commercial return policy does not reduce any mandatory cancellation or consumer rights that apply to your purchase.
What condition must an item be in for a return?
For a voluntary change-of-mind return under our commercial policy, the product must be returned in new condition.
It should generally be unused and unworn other than reasonable fitting, unwashed and free from customer-caused damage or alterations.
Different rules apply to faulty, incorrect or non-conforming products, and statutory rights remain unaffected.
Where do I send a return?
Arinmode's designated return centre is:
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
This is the designated return address. It is separate from the legal business address of Worldwide Apparel Group LLC.
Please review our Return & Refund Policy before sending a return.
Who pays the return shipping cost?
For an eligible change-of-mind return, the direct return shipping cost is the customer's responsibility.
Because the return centre is located in China, the amount can vary according to your country, carrier, parcel size, weight and shipping service.
Different rules apply to defective, incorrect, damaged or otherwise non-conforming products. Where applicable law requires Arinmode to bear reasonable remedy costs, those costs are not treated as ordinary change-of-mind return costs.
Do you charge a restocking fee?
No. Arinmode does not charge a restocking fee.
How long does a refund take?
Arinmode's refund processing period is up to 14 days, subject to any mandatory shorter or otherwise applicable legal timeframe.
Once the refund has been issued, your bank, card issuer or payment provider may need additional time before the amount appears in your account.
Can I exchange an item?
Yes. Eligible exchanges are accepted within the 30-day commercial return period.
Exchange availability depends on stock. Contact info@arinmode.com with your order number and the item you would like to exchange.
What if my item is defective, damaged or incorrect?
Contact info@arinmode.com and include your order number and a description of the problem.
Photographs may be useful where reasonably necessary to identify the issue.
Faulty, incorrect or non-conforming goods are handled separately from ordinary change-of-mind returns. Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction or refund.
Do UK customers have a statutory cancellation right?
Yes. For eligible online purchases, UK consumers normally have a statutory right to cancel without giving a reason within 14 calendar days after receiving the goods.
After notifying Arinmode of the cancellation, the goods generally need to be sent back within a further 14 calendar days.
Legal exceptions may apply to certain categories of goods. Full details are provided in our Return & Refund Policy .
Orders & payments
Can I change or cancel an order after placing it?
Contact us as soon as possible if you need to change or cancel an order.
We will try to help if the order has not progressed too far through processing or fulfilment, but changes cannot be guaranteed once processing has begun.
This does not affect any statutory cancellation rights that may apply after purchase.
I did not receive my order confirmation. What should I do?
First check your spam or junk folder and confirm that you are checking the email address used during checkout.
If you still cannot find the confirmation, contact info@arinmode.com.
Which payment methods are available in the United States?
Eligible US checkouts may include:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay
- Diners Club, where supported
- Discover, where supported
The payment options actually displayed at checkout are the final methods available for your specific transaction.
Which payment methods are available in the United Kingdom?
Eligible UK checkouts may include:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Maestro, where supported
- Diners Club, where supported
- Discover, where supported
Device, browser and transaction eligibility can affect availability. The final methods for your order are those shown during checkout.
Are payments processed securely?
Arinmode uses Shopify and Shopify Payments as part of its ecommerce and payment infrastructure.
Depending on the method selected, the relevant payment provider processes information required to authenticate and complete the transaction.
See our Payment Methods page and Privacy Policy for more information.
Why was my payment declined?
A payment can fail for several reasons, including incorrect payment details, insufficient funds, provider restrictions, security checks or transaction eligibility.
Check your billing and payment information or try another method shown at checkout. Your bank or payment provider may also be able to explain an independent decline.
Can I apply a discount after I have already ordered?
Promotional offers are subject to the terms displayed for the relevant promotion.
If you forgot to apply a discount before completing your order, you can contact us, but a retrospective discount cannot be guaranteed.
Products & sizing
Where can I find sizing information?
Check the relevant product page for the sizing and measurement information provided for that item.
Because sizing can differ between products, use the information shown for the specific item rather than assuming the same size will fit identically across the entire store.
If important sizing information is missing, contact us before ordering and we will help with the information available to us.
Where can I find the material composition?
Material information should be checked on the relevant product page where it is provided.
If you need material information that is not shown, contact info@arinmode.com before ordering rather than relying on an assumption about the fabric.
How should I care for my clothing?
Follow the care instructions supplied with the individual garment, including any care label attached to the product.
Care requirements can differ by material and product, so there is no single washing instruction that applies to every Arinmode item.
Can the colour look slightly different in person?
Small visual differences can occur because screens, brightness settings and photography conditions can affect how colours appear.
Product imagery should be considered together with the written information provided on the relevant product page.
Contact & store information
How can I contact Arinmode?
You can contact customer support at:
You may also use our Contact page.
For an order-related enquiry, including your order number can help us identify the correct purchase.
How quickly will customer service respond?
We aim to respond to customer enquiries as soon as reasonably possible.
We do not publish a guaranteed response time because response times can vary depending on enquiry volume and the nature of the issue.
Who operates Arinmode?
Arinmode is operated by:
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States
Email: info@arinmode.com
The address above is the legal business address and is not the designated return address.
Where can I find Arinmode's store policies?
Still have a question?
Send us a message and include your order number if your question relates to an existing purchase.