Get in touch
Need help with an order or have a question before you buy?
For order-related questions, include your order number so we can identify the correct purchase more easily.
You can contact Arinmode by email for questions about products, orders, deliveries, returns, refunds or other store-related matters.
Email ArinmodeWhat can we help with?
A little information in your first message can make it easier to understand what you need.
Existing orders
Include your order number and briefly explain what you need help with.
Returns & refunds
Include your order number and the item concerned. Our return address is also provided below.
Before ordering
Questions about a product, payment or delivery? Send us the product name or link where possible.
Business & return information
Our legal business address and our designated return centre serve different purposes. Please use the correct address below.
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States
This is Arinmode's legal business address. It is not the designated return address.
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
Return conditions and customer-paid return shipping rules are explained in our Return & Refund Policy.
Planning to make a return?
Arinmode offers a 30-day commercial return period for eligible orders. Please review the return conditions before sending your parcel.
You do not need to contact us simply to obtain the return address—the designated return centre is disclosed above and in our Return & Refund Policy.
Defective, damaged, incorrect or otherwise non-conforming goods may be subject to different rights and remedies under applicable consumer law.
View return policyUseful information
Looking for something specific? These pages cover the most common order and store questions.
Still need help?
Send your question to info@arinmode.com .
Please do not include passwords, full payment-card details or other unnecessary sensitive information in your message.