Get in touch
Need help with an order or have a question before you buy?
For order-related questions, include your order number so we can identify the correct purchase more easily.
Contact Arinmode by email for questions about products, orders, payments, deliveries, returns, refunds or other store-related matters.
Email ArinmodeWhat can we help with?
Providing a little information in your first message can help us understand and review your enquiry.
Existing orders
Include your order number and briefly explain what you need help with.
Returns & refunds
Include your order number and the item concerned. Arinmode's designated return address is also published below.
Before ordering
Questions about a product, payment or delivery? Send us the product name or link where possible.
Business & return information
Arinmode's legal business address and designated return centre serve different purposes. Please use the correct address for the reason you are contacting or returning goods to us.
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States
Worldwide Apparel Group LLC operates Arinmode and is the contracting seller for purchases made through the store. This address is not Arinmode's designated return address.
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
This is Arinmode's designated return address. Return eligibility, return costs, exchanges and refund procedures are explained in our Return & Refund Policy.
Planning to make a return?
Arinmode offers a 30-day commercial return period for eligible products. The 30-day period is counted from the date you receive your order.
You do not need to contact customer service merely to obtain the return address. The designated return centre is disclosed above and in our Return & Refund Policy.
For an eligible voluntary change-of-mind return under our commercial policy, the direct return shipping cost is the customer's responsibility. Because the designated return centre is located in China, the cost can vary depending on the carrier, parcel size, weight and shipping service.
Different rules apply to defective, damaged, incorrect or otherwise non-conforming goods. Any mandatory consumer rights and remedies remain unaffected by Arinmode's commercial return policy.
View Return & Refund PolicyRefunds
When a refund is due, it is issued to the original payment method used for the purchase, except where another method is expressly agreed or applicable law requires otherwise.
For refunds under Arinmode's commercial return policy, our refund processing period is up to 14 days after the returned item has been received and processed.
Where a mandatory statutory refund timeframe applies, that timeframe takes precedence. After Arinmode issues a refund, your bank, card issuer, wallet provider or other payment provider may require additional processing time before the amount appears in your account.
Useful information
Looking for something specific? These pages cover the most common order and store questions.
Still need help?
Send your question to info@arinmode.com.
If your question concerns an existing order, please include your order number where possible.
Please do not include passwords, full payment-card details or other unnecessary sensitive information in your message.